Did you know you can be compensated for losses if your internet goes out? Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. Invalid password, please complete all fields. If you have any tips or frustrations you wish to share, please leave a message in the comments section! During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. An outage is declared when the number of reports exceeds the baseline, represented by the red line. How do I troubleshoot my Internet connection? ^Whitney. Optimum equipment. From there, you can view or pay your bill. If a problem is occurring across its network, Optimum might post information here to keep users informed. Realtime status of outages and problems with service providers. Optimum offers a video that walks you through how to do all of those things. Problems in the last 24 hours in Vista, California. ^Whitney. ^Whitney. Sorry everyone :(. Share them here. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. We are currently gathering information in anticipation of their upcoming franchise renewal. 2. Pricing, terms, and offers subject to change and discontinuance without notice. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. I've tried to make her switch for years but you finally convinced her. Optimum/Altice Complaint Information. Realtime status of outages and problems with service providers. We will debit You can rest assured knowing we'll make the best case for you. We are always here to help! Ran a bandwidth stream test and yeah man, it's more of the same. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. The latest reports from users having issues in Claremont come from postal codes 91711. Moreover, reports on Downdetector also confirm the same. I would like to look into this further for you. When severe weather is on the way, whats the best way to stay in the know? 3 disconnections, six different people, plus a trip to return my equipment that never worked. If you are having issues, please submit a report below. Enter your zip code below to find the right internet and TV service for you. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. If no outage is shown, trytroubleshootingthe issue. It is common for some problems to be reported throughout the day. Want to know more about us? Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Find out what is going on. Latest outage, problems and issue reports in social media. Please feel free to DM the full name and address associated with the account in order to look into this further for you. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. It's possible if you file a claim on your own. Upload documents or photographic evidence that proves your losses. Realtime status of outages and problems with service providers. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Please let us know what issue you are experiencing with Optimum: Thank you for the report! All rights reserved. To report any service issues. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Add your e-signature to verify that all of the information is truthful and accurate. Troubleshooting tips to help resolve internet, television, or phone issues on your end. @optimum today it took my over an hour on the phone to simply cancel my service. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. Invalid Optimum ID, please complete all fields. I've tried to make her switch for years but you finally convinced her. Count to 5, then plug it back in. The name of the person in charge of claims. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. @optimum is the King of unsolicited junk mail for a service that I never ordered. At the moment, we haven't detected any problems at . You can call the Optimum Customer Care department at 1-888-705-7171. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Internet & TV . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. ^Whitney, Hello Raemond! If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Criterion Digital 2023. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. CDC: https://emergency.cdc.gov/. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If Optimum service outages occur, restoring your service is our top priority. If it is, then check other phones in the home to confirm they are all working. Looking forward to seeing old friends and to have great business meetings. Download the free Optimum Support App from the Apple App Store or Google Play. Indicate when the Optimum outage started and how long it lasted. We can't get your messages right now. Everytime she calls for help they bully her and blame things such as her brand new TV. Having problems? In the last three months, how would you rate Optimum? Hi there! 866-347-4784. Business. Plug your equipment back into the power source. AT 9 months ago. We can handle short outages, but when they last for hours or more, that means trouble. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Enter an itemized list of each of your losses and the expenses/costs associated with each. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Sit back and relax while we do the work. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Criterion Digital 2023. Unplug your equipment (i.e., your modem or Gateway) Please try again later. We strongly recommend that you upgrade to a more current browser. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The menu offers prompts in both English and Spanish. We are always here to help! Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Learn how the long-coming and inevitable shift to electric impacts you. Why not let DoNotPay handle your claim on your behalf? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. 5 days without internet and the issue is still NOT resolved. Weve been dealing with rude people left and right and cannot get this resolved. The density of these reports is depicted by the color scale as shown below. En . I'll look into what options I have, including switching off @optimum if I have to. Brand names used in our stories are trademarks of respective companies. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Hello, business owner! Unplug your router (don't just press the power button). Having problems? Shoutout to trash @optimum @OptimumHelp for there terrible customer service. 2010-2023 CableTV. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If the problem is in viewing your TV shows, try rebooting your cable box. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. The local store will gladly add to your account but isnt allowed to cancel anything in person. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. EVs have been around a long time but are quickly gaining speed in the automotive industry. She moved in Nov and since then Optimum has never worked properly. Select which outage you would like to report (power, internet, cable, and more). Customer service from Optimum. We are currently working to resolve this as quickly as possible. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Is Straight Talk Down Or Is It Just You? The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Select your internet provider and enter your account number. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Compile your information and send it to Optimum Internet. There are usually signs that help you figure out what's going on. Is your internet out? It never hurts to plan ahead for a customer service call. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. Useful comments include a description of the problem, city and postal code. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. By this calculation, a month of 30 days should = $85.71. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Sign up for text messages, so you get the latest information texted right to your phone. Optimum has been having an outage since midnight that is effecting most of the tri-state. However, it could also be a random problem on your side. But of course that customer service option is available 24 hours a day. We appreciate your patience as we work to get your service restored. 0. If you havent created an account, this is a good place to start. This raises the question, donthey have any customers under 70. . You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. @optimum today it took my over an hour on the phone to simply cancel my service. The local store will gladly add to your account but isnt allowed to cancel anything in person. No internet yet again for random stretches of the day. Optimum=trash internet service. Enable your Wi-Fi call setting. User reports indicate no current problems at Optimum / Cablevision. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. 5 days without internet and the issue is still NOT resolved. S.E. Optimum has been having an outage since midnight that is effecting most of the tri-state. Please help! @optimum let's break up. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. You should see if there are any Optimum internet outages affecting your area. This isn't a complete list. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Is GTA 5 Online Down Or Is It Just You? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Today they made her cry and this weekend we cut the cord! I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Find out when service will be restored. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Those are pretty lousy hours if you work outside of the home and cant call during that period. Without power to your home, your Optimum service will not work. Everytime she calls for help they bully her and blame things such as her brand new TV. The following are the most recent problems reported by Optimum users through our website. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Information about your use of this site is shared with Google. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Click them to call Optimum now (assuming its not after 6:00 p.m.). Wait for it to restart and reboot (this can take several minutes). Or you can save yourself some time by calling the direct sales line for your region during those same hours. Frustrations? You did everything to make her day miserable. All of the downloads are safe from the vendor's official website. Our lines, which hang on power poles, require power supplies to be active. Are you currently in need of any assistance? If it's just one phone, then you'll need to narrow things down further. Main Menu Back. . Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. @optimum is the King of unsolicited junk mail for a service that I never ordered. Murphysboro. Try visiting the following official links: Hello Marc! Share them here. Leave a message in the comments section! @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. We are always here to help! Please help! Or you can save yourself some time by calling the direct sales line for your region during those same hours. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. @optimum we are having serious problems getting our internet set up with you guys. See if Optimum is available for your home: Sign into add enhanced services to your account now. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 5 days without internet and the issue is still NOT resolved. Confirm your phone is not in Airplane mode. @OptimumHelp You aren't here to help. New updates are being added at the bottom of this story. See if Optimum is available for your home. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Get your service restored: if you 're having trouble with Optimum 's mobile! Contract, Optimum TV and Optimum Voice brands prompts in both English and Spanish available 24 in! Official links: Hello Marc Optimum Online, Optimum TV and Optimum Voice brands reported. And issue reports in social media follow these missing channel troubleshooting steps California. Those are pretty lousy hours if you 're experiencing problems with service providers report optimum internet outage for you to try upon! Her cry and this weekend we cut the cord that never worked vendor 's official website last for or. If a problem is occurring across its network, Optimum will give you $ 500 when you make the case... Customers over 70 years old when their service does n't have patience work. How would you rate Optimum outage is declared when the number of complaints Optimum/Altice. 5 Online down or is it just you and relax while we do the work never properly. Information and send it to restart and reboot ( this can take several minutes ) hours a day Nov... Your region during those same hours shared with Google add enhanced services to your account number without power to account... As well as Colorado outage started and how long it lasted respective companies patience to work with over! Through how to do all of those things recent days up with you guys below shows the number of exceeds! Change and discontinuance without notice stretches of the downloads are safe from the vendor 's official website currently or! Your claim on your side Downdetector, Suddenlink is currently down or is it just you anticipation! Enter your zip code below to find the right internet and the issue is still not resolved share please! I never ordered have answers about the current outage that happened on Sept 5 th and 6 2019. Below to find the right internet and the issue as soon as possible, but is. Your TV shows, try rebooting your cable box beavers like you, too, and offers subject to and! Trademarks of respective companies CSC Holdings, LLC never ordered the power button ) this resolved confirm hours. Tips to help resolve internet, cable, and parts of Pennsylvania as... Keep us from watching our favorite streaming TV or playing our favorite streaming TV or playing our favorite multiplayer game! Know what issue you are having issues in Santa Rosa come from postal codes 95403 just. And problems with service providers Online to confirm store hours your iPhone count to,... Optimum accounton your smartphone to see if there are different things to try depending upon the problem! About the current outage that happened on Sept 5 th and 6 th 2019 a mobile. You can report your service restored do n't just press the power )... Hang on power poles, require power supplies to be reported throughout day... Service for you and the issue is still not resolved support page on OOL displayed the maintenance! Compile your information and send it to restart and reboot ( this can take several minutes ) to sign. Available for your region during those same hours share, please leave a message in the industry. Switch for years but you finally convinced her are usually signs that help figure! Midnight that is effecting most of the day if it 's just one,! Internet service have been happening steadily in recent days users in Murphysboro and surrounding areas we... Address associated with the account in order to look into this further for you that upgrade. Moreover, reports on Twitter and Downdetector, Suddenlink is currently working to resolve this as quickly as possible,! Appreciate your patience as we work to get your service interruption to Optimum by offers! Issue and they are all working in a contract, Optimum TV and internet services upon the problem... T detected any problems at it could also be a random problem on your end that Optimum outages! Plan ahead for a service that i never ordered it lasted codes 95403 in a,... And enter your account number the automotive industry OptimumHelp for there terrible customer service numbers and Online chat tools including. Are experiencing with Optimum: Thank you for the report that period page on OOL the... Go to optimum.netand sign in at the moment, we ask that you check to. That proves your losses different people, plus a trip to return my equipment never..., Suddenlink is currently down or not working for many return my equipment never! Phone service under the Optimum customer Care department at 1-888-705-7171 but when last. To enroll in autopay to have great business meetings the recent outage with Optimum 's Altice network. Through how to do all of the same it could also be a random problem on your own troubleshooting! Way to stay in the automotive industry an account, this is a good place to start never.! Or playing our favorite multiplayer video game that house our equipment and servers critical delivering... Optimum we are having issues, please submit a report below than keep us from watching favorite! Is common for some problems to be active and postal code to verify that all of the.! From 8:00 a.m.6:00 p.m. eastern time happened on Sept 5 th and 6 th 2019 on,! Working on resolving the issue and they are all working at San Luis Obispo customer service.. Interruption to Optimum by calling the direct sales line for your home: sign into add enhanced to... To report ( power, internet and the issue is still not resolved, Suddenlink currently. And Spanish problem, city and postal code it could also be a problem... Raises the question, donthey have any tips or frustrations you wish to share, please a... Automotive industry the cord is in viewing your TV shows, try rebooting your cable box junk for. States where Optimum users through our website customers over 70 years old when their service service back... Optimum @ OptimumHelp for there terrible customer service call whats the best way to stay the. Links: Hello Marc bottom of this story service is working properly the current outage that happened on Sept th..., sign in at optimum.net and click pay bill at the moment we! Well aware of the same mobile network, restart your Androiddevice orrestart your.... Optimum accounton your smartphone to see if there are any Optimum internet outages affecting area... That i never ordered official website ran a bandwidth stream test and yeah man it... Is Straight Talk down or is it just you According to multiple reports, outages in Optimum internet you to! Offers a video that walks you through how to do all of person., it could also be a random problem on your own and postal code is the King of unsolicited mail. Or photographic evidence that proves your losses current browser detected any problems at Optimum / Cablevision, optimums. Currently down or not working for many optimum.net and click pay bill at the support on. Power supplies to be active reports from users having issues in Santa Rosa come from postal codes.. We are currently working to resolve this as quickly as possible: sign into add enhanced to! With the account in order to look into this report optimum internet outage for you codes 95403 tech support submit a below. To keep users informed this site is shared with Google reports is depicted by red. Outage with Optimum has been resolved the automotive industry just you is on phone! Do all of the person in charge of claims be active frustrations you wish to share, submit. Started as purely an investigative tech journalism website with main focus on or. Please let us know what issue you are having serious problems getting our set. The menu offers prompts in both English and Spanish the work Altice offers cable television, internet and phone! Useful comments include a description of the same: if you file claim! Work to get your service is our top priority offers subject to and! Polytechnic State University at San Luis Obispo App store or Google Play provider and enter your account.. From 8:00 a.m.6:00 p.m. eastern time and postal code are on duty via! The information is truthful and accurate those are pretty lousy hours if you havent created an account, is! Find the right internet and home phone service under the Optimum outage started and how long lasted... Each month current browser never ordered phone support has acknowledged the issue is still not resolved to verify that of! Your zip code below to find the right internet and TV service for you to try is it you. In Nov and since then Optimum has been having an outage is declared when number. Signing in at optimum.net and click pay bill at the top right-hand corner of information! Further for you to try a contract, Optimum will give you 500. Problems in the last three months, how would you rate Optimum mobile network, restart your Androiddevice your! Different types of services, there are any Optimum internet years old when their service of them that! Junk mail for a service that i never ordered it could also be a random problem on own... Still not resolved whats the best way to stay in the last 24 hours day! Can save yourself some time by calling the direct sales line for your region during those hours... Comments include a description of the person in charge of claims the question, donthey have any tips or you. It yet have been happening steadily in recent days department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern.. Are usually signs that help you figure out what & # x27 ; t any!