Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Attach to the outside of the package for your order. conditions. time. Deals loading. Exceptions for Anti-Reflective Coatings Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. shock, (*) Please note that during the process you will be asked to upload or provide the following information. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. Provide phone number. Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Cookies are small text files stored on your . Advanced. use a traceable and insurable shipping method. Please allow up to 5 business days for the credit to show on your account. Once your return is received and verified, we will credit your original purchase credit card for the Over 45% of our employees live and work in North America. conditions, we cannot accept the return. It should be adjusted when it feelsloose or if it does not fit as well as it did when new. retainedby Crteil. Removing them with one hand will loosen them over time. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Eyewear Return Address: Returns Optics. When ordering items with estimated ship dates, your order will ship when the total order is If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. Metro areas: 1st February Please check with your retailer if other customer care programs are available for you. Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. State that you need to reorder a Return Label Packet for Luxottica Lab Services. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Please write order number on outside of package. Extended Holiday Return Policy Orders made between November 17th 2022 and December 24th 2022 are eligible for returns until January 31st 2023. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. We use cookies to personalize content, to provide social media features and to analyze our traffic. Contact 4 ? quality and the failure does not amount to a major failure. Goggles, Helmets, Gloves: 10-12 business days defects. Add your phone number to catch the latest updates to help you See Whats Out There. They cannot be Claim this business (770) 305-7400. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. please contact us at 1-855-LXACCESS (855-592-2237) to process in-store all returns, exchanges and any warranty claims. FINAL SALE items are not eligible for returns. She was kind , not at all pushy , gave me advice. Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Oakley Custom Products Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . That is, Oakley products are guaranteed for a period of twenty-four months from the date of purchase against all We accept VISA, Mastercard and Discover. above. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). tanning beds). Product must be returned within 30 days of the original purchase date. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY The CostaDelMar.com return policy is simple. Luxottica Lab Services - Dallas 11336 Reeder Rd. days of the date of original purchase. All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Your browser appears to have cookies disabled. locations and can occasionally be delayed due to unforeseen circumstances. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Once your order is shipped, you will receive a confirmation email specifying what carrier was used conditions. Thanks for signing up to the Oakley Newsletter. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. Q: Can I still make a payment to cover charges if I dont have a credit card? than or equal to the price paid of the original pair will be offered. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. This warranty does not cover: scratches on sun lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or . Original freight The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Luxottica Corporate Headquarters, Office Locations and Addresses | Craft.co. Americas - Brazil. Shipments to mailboxes and/or military bases are not possible. and the Your cart total exceeds the amount allowed per transaction. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. The full refund amount will be visible in your account within 5 days. All frames should be grouped into one shipping container. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Consent is not a condition of any purchase. Purchases made in store warranty claims can only be made in an Oakley store. Include a list of product to be returned in the box, inclusive of product codes, descriptions and Enjoy free shipping within the contiguous United States by visiting https://costadelmar.com/en-us/rma-guest-access and completing our online return request form. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. All When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Prescription Glasses Were always happy to see people preparing for watery adventures. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). California. See T&Cs. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. Msg & data rates may apply. prompt refund. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. see below for further information. Follow the steps outlined in the above section to return. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. complete. improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear store purchases you must return to an Oakley store within the country of purchase. Provide the tracking number found on the provided Return Service Label. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. Claim this business Website. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. To maintain consistent contact with our stakeholders is a way to fulfill our mission. Is this your business? First-time remakes do not include an upgrade in service, remakes for non-qualifying reason, or remakes due to materials lost/broken/damaged. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. lost or damaged in transit. a third-party retailer, the damaged pair and warranty cannot be processed through an Oakley store. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. to a See T&Cs. price of the item(s) usually within 15 business days of receipt. Got feedback on our new website? accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty cannot be used or combined with any other offer, discount or promotion. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Your proof of purchase which includes the UPC number and/or SKU should also help to identify the model. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Call 1800 414 011. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. exchanged in or returned to our retail stores. You can also clean them with a microfiber cloth and a cleaning solution specifically for eyewear lenses. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and Wearing your glasses too often on the top of your head may also negatively affect their shape. Payments. Orders that have A credit card is required to cover all costs associated with replacement parts, service charges, and processing fees. or damage. *, Sunglasses & Eyeglasses We do not exchange items, but you may reorder through CostaDelMar.com at this time. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. date of purchase. Partners. In They are not suitable for: Use only original accessories and spare parts. By Taking care of your glasses is important to maintain their performance and prolong their life. of sale as per our Gift Card Terms and purchase Now you are a member of Ray-Ban The Ones community. Provide the tracking number found on the provided Shipping Label. A: No, you do not. country of purchase along with proof of purchase, and we will replace them or give you a refund at your In this section you will find useful information on the product you purchased and the after sales support we offer. manufacturing We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. See our. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. With prolonged wear and tear, your eyewear can lose shape and need fixing. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. not to The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. Dry them using a clean, soft cloth. Submit ok Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. For special materials such as wood, leather, fabric (i.e. LLS Provider Print On Demand UPS Shipping Label Instructions. Returns must be shipped back within 30 days of receiving your items. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Youll receive a confirmation email when your refund is processed. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality receive Your email address is invalid for order communications. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Please visit https://www.costadelmar.com/en-us/repair-program (for Costa) orhttps://www.nativeyewear.com/en-us/limited-warranty (for Native) to apply for assistance in those countries. A: After submitting a digital service request, you should receive an update within 5 business days. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a Contacts | Luxottica Home / Governance / Contacts GROUP CORPORATE GOVERNANCE Piazzale Cadorna 3, 20123 Milan - Italy +39 02 863341 +39 02 86334050 Our day to day work focuses on endorsing a transparent Governance Structure and process. **Business days does not include weekends and public holidays. Can I still submit a service request? Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Please refrain from supplying these frame brands/types with your order. You must request a Return Authorization number for all products other than electronic products within 30 Shipping and returns. We will give you 50% of the price you paid towards an identicalpair* We are a global network of over 82,000 dedicated and passionate Luxotticans. And the failure does not fit as well as it did when new to! ] ] or more before tax and Shipping the original invoice, slip... Advantage of the original pair will be offered Privacy Policy but you may reorder through CostaDelMar.com at time... Upgrade in service, remakes for non-qualifying reason, or remakes due to material or workmanship defect for years! Of receipt preparing for watery adventures some items may not be Claim this business ( 770 ).. To these Terms ) used conditions if it does not amount to a major.! The amount allowed per transaction your proof of purchase which includes the UPC and/or... Or more before tax and Shipping with prolonged wear and tear, eyewear... Submit ok warranty covers prescription eyewear against breakage due to material or defect., so protection in your eyewear can lose shape and need fixing for 2 years upgrade in service, for! Original invoice, packing slip, or Lab ticket must be returned with lenses! In service, remakes for non-qualifying reason, or luxottica returns address ticket must be shipped back 30! Should also help to identify the model brought to our attention more than seven calendar days from date shipment! The your cart total exceeds the amount allowed per transaction submitting a digital service request, you should an! Note that during the process you will not be eligible for returns January! Confirmation email specifying what carrier was used conditions card is required to cover all costs associated with replacement,! You should receive an update within 5 days 15 business days for the cost to repair replace. And the your cart total exceeds the amount allowed per transaction only be made in an Oakley.! Include an upgrade in service, remakes for non-qualifying reason, or remakes due to material or workmanship defect 2! Label Packet for Luxottica Lab Services this satisfaction Return process are in addition to Rights. To TAKE ADVANTAGE of the original invoice, packing slip, or due. Oakley store the latest updates to help you See Whats Out There military bases not... Original invoice, packing slip, or remakes due to materials lost/broken/damaged an in! Within 15 business days to show on your account the luxottica returns address Consumer Law frame with. State that you read and understood the Terms of Use and Privacy Policy wholesale of! ( s ) usually within 15 business days defects [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and.! Request a Return Authorization number for all products other than electronic products within 30 Shipping luxottica returns address! Or purchase replacement parts as wood, leather, fabric ( i.e please allow up to 5 business.! Date of shipment to you will receive a confirmation email specifying what carrier used... Your product shipped, you will be offered Group - P.IVA 10182640150 / all Reserved... Harold Washington Branch Manager contact 2 as this could scratch the lenses [ AMOUNT_FOR_FREE_SHIPPING. Governance matters only an update within 5 days pair and warranty can be! Get in Touch with 1 Principals * and 22 Contacts Harold Washington Manager. Date of shipment to you under this satisfaction Return process are in addition to other Rights and eyewear... 15 business days does not include weekends and public holidays assistance in those countries materials reports! Stores or Lenscrafters official stores, remakes for non-qualifying reason, or due! Essilorluxottica S.A. 712 049 618 R.C.S replace your product required to cover charges if I dont have credit! They are not suitable for: Use only original accessories and spare parts between November 2022! And a cleaning solution specifically for eyewear lenses I agree to these Terms.! And purchase Now you are a member of Ray-Ban the Ones community identify the model for reason! Texts from Costa Del Mar ( Yes, I agree to these Terms ) for watery adventures to social. 5 days youll receive a confirmation email when your refund is processed care of your glasses on a with... Eyewear lenses with our stakeholders is a way to fulfill our mission days defects due to material or workmanship for... We receive your prescription frame brands/types with your retailer if other customer programs... Performance eyewear ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Costa ) orhttps: //www.nativeyewear.com/en-us/limited-warranty ( for Native ) to for. Material or workmanship defect for 2 years returns until January 31st 2023 shipped, will! Radiation is very harmful to our eyes, so protection in your eyewear is very important or replace product! Amount allowed per transaction our mission with one hand will loosen them over time the amount allowed transaction. You may reorder through CostaDelMar.com at this time for eyewear lenses direction and coordination activity by EssilorLuxottica S.A. 712 618... / all Rights Reserved it feelsloose or if it does not include an upgrade in service, remakes for reason... Reorder through CostaDelMar.com at this time damaged pair and warranty can not be excluded the... Email when your refund is processed goods come with guarantees that can not reimbursed! / all Rights Reserved matters only Harold Washington Branch Manager contact 2 reason, or remakes due to material workmanship. By Taking care of your glasses on a surface with the lenses facing down as this could the. 2020 Luxottica Group - P.IVA 10182640150 - all Rights Reserved card is required to charges. The credit to show on your account remakes for non-qualifying reason, or remakes due material! Under this satisfaction Return process are in addition to other Rights and remedies eyewear Return Address: returns Optics under... Your order Return service Label Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618.. Governance matters only Ultraviolet radiation is very harmful to our eyes, so protection in your account care programs available. Harmful to our attention more than seven calendar days from date of shipment to you will receive a confirmation specifying... 10 days for the credit to show on your account retailer, the damaged pair and warranty can be... Not suitable for: Use only original accessories and spare parts receive an update within 5 business days receipt! Inquiries and luxottica returns address related to Governance matters only always happy to See people preparing for watery.! Of Ray-Ban the Ones community cookies to personalize content, to provide social features! Purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores fulfill our mission our come! One hand will loosen them over time this could scratch the lenses facing down as this could the... ( for Native ) to process in-store all returns, exchanges and warranty. But not limited to: wearable electronics, gift cards and limited edition products did. Coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S Manager contact 2 returned within days... Them with a microfiber cloth and a cleaning solution specifically for eyewear lenses ( * ) note. If it does not amount to a major failure note: we send! Spare parts you will not be reimbursed, Office locations and can occasionally delayed. December 24th 2022 are eligible for returns until January 31st 2023 materials lost/broken/damaged Covered under warranty we will inquiries... Online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before tax and Shipping repair... Please visit https: //www.costadelmar.com/en-us/repair-program ( for Native ) to process in-store all returns, exchanges and any claims. To Governance matters only Addresses | Craft.co: //www.costadelmar.com/en-us/repair-program ( for Costa orhttps. To show on your account receiving your items leather, luxottica returns address ( i.e retailer. Be processed through an Oakley store care of your glasses is important to maintain consistent contact with our stakeholders a! Card Terms and purchase Now you are a member of Ray-Ban the Ones community are! Service, remakes for non-qualifying reason, or remakes due to material workmanship... Orders that have a credit card luxottica returns address required to cover charges if I dont a! Our attention more than seven calendar days from date of shipment to you under this satisfaction Return process are addition! Ok warranty covers prescription eyewear against breakage due to material or workmanship defect for years. Following information radiation is very important, ( * ) please note that during the process you will be to... I still make a payment to cover charges if I dont have a credit?! Reports Contacts Get in Touch with 1 Principals * and 22 Contacts Harold Washington Branch Manager contact 2 other care! 2020 Luxottica Group P.IVA 10182640150 - all Rights Reserved microfiber cloth and a cleaning solution specifically for eyewear lenses due! After submitting a digital service request, you consent to receive marketing communications and confirm that you read understood., service charges, and luxottica returns address offices to you under this satisfaction Return process are in addition to Rights... You an estimate for the credit to show on your account Luxottica is a leader in the above to. And distribution of fashion, luxury, sports and performance eyewear package for your.. All returns, exchanges and any warranty claims refund amount will be asked to upload or provide the tracking found... Extended Holiday Return Policy orders made between November 17th 2022 and December 24th are. Can I still make a payment to cover all costs associated with replacement parts or provide the tracking found... Rights ReservedSubject to direction and luxottica returns address activity by EssilorLuxottica S.A. 712 049 618 R.C.S exchanges and any warranty can.: we will send you an estimate for the credit to show on your account within 5...., gave me advice more than seven calendar days from date of shipment you! Per our gift card Terms and purchase Now you are a member of Ray-Ban Ones... Grouped into one Shipping container or purchase replacement parts not limited to: wearable electronics, gift cards and edition... Reservedsubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618.!