I guess I am done with this site. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Mercari has buyer protection in place to keep the buyers safe. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. Policies are misleading and they dont follow through with buyer protection. First one arrived and would not power up. I was told to wait it out for my return and would be able to file a dispute. Your information was really helpful. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. As a seller once your item is in the carriers hands, its out of your control. The seller failed to disclose damages to this item. I am very impressed with the platform and those the sellers so far. 'In honor of imnotlegolas for starting this subreddit. This has been the continued statement from them when I reach out- cancel the dispute or the account will be canceled, till then the account is frozen. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. Had SO much loss of product, even had MY JEWELRY FENCED on Etsy, Mercari, Poshmark and EBay. I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. I sent the seller a question about the item, which she responded. Create an account to follow your favorite communities and start taking part in conversations. Lots of good info. Look. Thanks again Benjamin and everyone! Desired outcome: I have several items I need to sell. 03.3k views Report. Please also note, Mercari does not allow banking or card information be shared across accounts. Claim it and get a lot of features. Buyers get . But they blew it, what a waste. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Unfortunately it will be my last and I will being unsubscribe in the near future. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. Karrinna S. 2023-02-18. yup. Now, the seller has 3 days to ship the item to the buyer. If they lied about receiving it then how did they send it back? Fool me once I guess! They asked me to verify which I did giving them SSN. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. Go to the Order Status page for the transaction 2. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. The S&P index shows Mercari in a steep downward decline. The buyer rated me a 4 because the item was smaller than I thought. . I made an offer to a seller they declined it, about a week later they offered it to me at the price I offered. when i first started using mercari, a woman bought a wallet from me on a sunday. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. I also shop on eBay pretty often . The second time the buyer canceled it on the 3rd day but no reason provided. Check the reputation of Mercari U.S. based on 20553 Reviews. I assumed it was a legitimate item and marked it received. Its DEFINITELY NOT WORTH IT for any Decent Seller. One transaction was perfect. They did not even want to hear my side. If youre good and neat & tight then the buyers will take advantage of you and many will try to price shame. I would say that 50 percent maybe more of the jordans on mercari are fakes. They did not even want to hear my side. However, if your order hasnt arrived even after 7 days, you are eligible to cancel your order and get a refund even if the item is sent by the seller. The seller has no control at the delivery level and is not required to refund the seller. Read 1 more review about Mercari U.S. MW. That's extortion and theft that money was earned from my product like I previously stated those funds have nothing to do with my complaint against Mercari. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. Let me know what items you wanna sell? STAY AWAY! I sold something to someone that asked for a cheaper price which I gave them. It would not power up. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. He was so thankful and happy about the news. Be wary. I initiated a return. Well my experience was mixed. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. If you would like to request a return, don't rate. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. You can email the site owner to let them know you were blocked. This is fraud and theft protected by a big platform. Answer: If someone wants to return the item they purchased Mercari reviews the case, if they accept the persons request, which they will if its in the first 3 days of the time it was delivered the person gets like 2 weeks , which in my opinion I don't understand, I would think they would also get. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! No I replied I want my item. IM SURE THEYLL DELETE MY COMMENT BUT I TRIED BUYING SOME NIKES AND THEY TOOK MY MONEY NO PROBLEM. My email is tulip963 The seller loses both ways. Again MERCARI IS NOT SAFE. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! Thank you! So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. @chaocathy1 A tracking number is required for all items. 4 days is super fast to get something! Desired outcome: Mercari is your marketplace. They wanted photos from every possible angle within 24 hrs! Its an unfair practice in my opinion. Sometimes scammers try to trick buyers with misleading or vague descriptions. Be warned: eBay may judge in the buyer's favor even in cases of unfair or unjustified feedback, stating that it's the buyer's opinion. It's the perfect place to declutter and discover items that are uniquely you. Regarding the dispute option, I believe as long as the seller, or even buyers, provide proof that the issue was out of . What outrageous lie and l want something done. I was only given 24 hrs to provide photos from every angle of a dead computer. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. Remove seller RRCLOSET from selling. Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Been there, its why I wont list anything expensive anymore. Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. yes, you can sell again. They say it s being reviewed. I went through paypal to get my money back. Click here to get notifications about new complaints of Mercari. 3. I purchased a Tom ford fragrance in cello wrap for several hundred dollars. As of this writing, the Mercari contact number is 1-888-325-2168. The Buyer had received the item, and also cancelled the sell, the same day. I hope they get shut down. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Join the 157 people who've already reviewed Item Mercari. My son does not have his item or the payment for it. Mercari seems like a gigantic scam. deception and unfair business practices. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. 45.55.41.53 I wrote to Mercari about the shipping thing. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. However, I stated in the description of them item "The bottoms are from Amazon". Im sorry if this is the case, we are always working hard to make the platform great for everyone. Desired outcome: Easy as that. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. That sucks so much. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. I have personal experience with buying something not as described. Mercari seems like a huge scam. There is a scam in process. Haha ! I didnt see anywhere how I get paid when an item sells. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. I want some kind of refund to replace the damage. This happened on Thread Up as well which tells me not to use these sites again. And I did for fill out form. Performance & security by Cloudflare. Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. Now they suddenly want to be law abiding Im calling a spade a spade. Therefore, read the description carefully and see if there is anything suspicious. Sellers and scammers can exploit the policy. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! Mercari failed to protect the buyer despite what they claim. I am starting to think its a site even worse than ebay! Hi Jennifer i feel you. Mercari provides labels for the shipping chosen by the buyer when your item sells. All the previous messages were then sent by peach though. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. This one time I want to return this item. I would like the Mercari to focus on the list items like they used to. (San Francisco) Better Business Bureau and after reading the reviews and you go ahead and do business with this site you will deserve all the bad things that will happen to you. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Customer service is horrible. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They refused despite just receiving my order. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. It is important to know exactly what youre going to receive in your order box. Im more mad at Mercari than the seller at this point. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. However, if you are experiencing a delay for fair reasons, let the buyer know why you need one or two more days to ship the item so that the buyer doesnt cancel the order right away. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. As far as Im concerned Mercari is the pits. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. yep, something is not right. 198.71.227.44 I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Mercari is NOT a safe place to buy. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact Then told me I would only get a refund after I sent the items back and were received by the seller, they also told me that I better get a receipt! You should have received a refund for them misrepresenting it. If the seller agrees and we confirm that the order hasn't shipped, we'll refund your original form of payment. There is no buyer protection and we will not be buying anything there in the future. Hello, Super new to Mercari here. Hopefully never How does one contact Mercari for non receipt of the package I ordered. I tried that, this happened. I purchased a pair of boots on the Mercari site that were list mens size 9. Informative article, as always! Pretty much the same thing. My first complaint is from a few months ago in May 2022. 8, Report #1507654 . 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