Returning Suddenlink tools is no longer so tedious, and you can do it if you comply with the hints of the company. Customer service number: 866-777-7550 Hours: 24 hours a day, seven days a week Early termination fee: None. This might also be due to the age of the tools or any major defect. Find a Cox store. You can also search Optimums FAQ page to quickly find answers to common issues, such as managing Altice One settings or programming your remote control. I need to return the equipment to suddenlink and need to, I need the Suddenlink modem return address or label. Ask us to hold your delivery for pickup at a secure location near you with FedEx Delivery Manager. Check your email for what youre required to send back and next steps. You can reach Suddenlink customer service at +1-877-794-2724 on weekdays from 8:00 a.m. to 8:00 p.m. (CST) and on Saturdays from 9:00 a.m. to 6:00 p.m. (CST). You have. Select how to reset your password. I need a return label to return a box to suddenlink. Fee for late or no return: Varies. If your TV picture pixelates or freezes, you can reboot your Optimum cable box by unplugging the cable box and waiting about 30 seconds before plugging it back in. Please give us a little more information to finish your order. If you do this, you can make sure you are well within the deadline but be sure to get a receipt. Today I go on line www.Suddenlink.com and look for return instructions. Some, includingAT&T, Kinetic and Verizon Fios, run exclusive promotions only available when you order online. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to finish your order. Please try again later. We can provide you with a prepaid FedEx shipping label. Equipment return: Call customer service for details. Help me with my issue SuddenLink Customer service issue Reported by GetHuman-cjhgoldw Find the Optimum internet, TV and home phone services you need for your home. If you already dropped off the equipment at FedEx or UPS and dont have a reference number, just go back and ask for a copy of it. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. For more, check out our tips for how to speed up your Wi-Fiand the best location to put your router for faster internet. When we say we're here for you, we mean it. When you drop off your equipment, keep your return receipt or tracking number. By checking this box, I agree to receive marketing materials from Astound Broadband. X | `>`. Fee for late or no return: $200. Well send you the fastest internet options, so you dont have to find them. Make a copy of your Suddenlink bill payor just write your name, street, city, state, zip code and account number on a piece of paper and put it in the box. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. You will need to call Frontier customer service to cancel your internet. Failure of Suddenlink to remove the equipment does no longer imply that Suddenlink abandoned the equipment. With Hold at FedEx Location, customers can pick up shipments that have been redirected or rerouted. Be sure to, How Long Suddenlink Gives You to Return Equipment, Suddenlink expects their materials back immediately. Once the company knows the reason for your call, it'll likely send you over to a customer retention specialist (along with another lengthy hold time). Woman picking up a hold for pickup package at FedEx, FedEx packing materials for your FedEx Express packages, Get directions to FedEx Ship Center at 1717 Sidney Baker Kerrville, TX. 2. Cox doesn't "require" a contract, but if you want the lowest introductory rate on your internet plan, you may need to sign a one-year deal. David is from and currently resides in the Charlotte area with his wife, son and two cats. ET; Saturday, 8:30 a.m. to 5 p.m. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Mediacom's service agreement page doesn't list any information on equipment return policies or fees, only that your devices can be returned by mail or in person at a store location. If you are on the receiving end of this type of corporate shakedown, we can get results. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. It had 1.4 million residential and 100,000 commercial enterprise subscribers. Press and hold the SEL button while pointing the remote at the TV. Plan for your cancellation. This compensation may impact how, where and in what order products appear. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. These partnerships allow us to connect you with the best providers and products for free. After reconnecting it and turning it on, the cable box should reboot. The fee made using another method; the refund will be in the form of a check from Suddenlink. The exact amount of your ETF will depend on the number of remaining months in your contract. Do you have a customer issue as well? Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. The fee for a modem, for example, is $100, and the fee for a router is $80. Camryn Smith 6 min read, Julian Dossett 6 min read, Erin Gobler 4 min read. Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Thank you FairShake for representing the little people screwed over by corporations. To cancel your Kinetic service, call the customer service number or visit a local Kinetic store location. Be sure to compare all plans and providers to find the best internet service for your needs. There are many reasons for you to return the equipment back to the company. Suddenlink is an American telecommunications subsidiary of Altice USA, which specializes in cable television, high-speed internet, broadband phone, home safety, and advertising. Have an issue or a question search the site, Need help? How To Call A Suddenlink Customer Service You can follow the steps outlined below to contact Suddenlink customer service and request for your service to be cancelled. When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Equipment return: By mail within 45 days. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. Observed speeds may vary based on device connection & other factors outside of Astounds control. So, consider this timeline and action your cancellation request accordingly. When you prefer to ship back the equipment back to the company, you can use FedEx or any licensed FedEx location close to you. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Broadband providers, Home internet, Security Cameras. Follow these 4 easy steps for returning all other equipment. Find an Xfinity store location. 5. AT&T makes it pretty easy to return your equipment. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. When you agreed to cancel the carrier of the company, you are sure to send back the leased device. It is as per the service contract that you made with the company. Forgot your Optimum ID? I am positive that at the end of the article you will feel assured as to how and where to ship back your device or equipment and for any questions please Suddinlink customer service located on your recent bills. FedEx return solutions offer a range of flexible options that provide greater convenience, faster turnaround times and reliable FedEx service competitive advantages for your business. Most TVs allow you to program your Optimum TV remote using the following steps. Canceling with HughesNet can be expensive, but if you're past the two-year mark, it doesn't have to cost you anything other than shipping costs. Find a Spectrum store location near you. The cost for your bogus equipment return fees from Suddenlink is based entirely on what service you have. to return your equipment, and it has to be returned in good condition. Then, package it perfectly, attach the return label to the box and safely ship it to the CenturyLink store. Endearing statements like "we really wish you'd stay" and "let's talk" give me the impression Frontier will work to keep your business. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Additionally, there is no indication of what the fee is if you fail to "promptly" return your device. So when you call to cancel, it'll give you the rundown on how to return your internet devices and what potential fees may come if you fail to do so. Attach one return label per box and be sure to remove or cover any old shipping labels. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. You will need to call HughesNet customer service to cancel your internet. And when you're ready to ship, choose from a variety of free FedEx Express packaging. How do I get a return label printed? Xfinity gives you a few options when it comes to canceling. Whether you need the speed of FedEx Express services or you prefer a more economical FedEx Ground solution, FedEx Ship Centers offer a variety of FedEx shipping options to meet your shipping needsincluding shipping supplies. Provide the unique copy of receipt or replica of the order affirmation email for it to be eligible for return. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Fee for late or no return: Up to $280 for ONT device and router. For more contact information, visit the Kinetic customer support page. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Find another location. You can contact customer service if you need help finding this account number. [1] [2]. Other return concerns. No contracts. You can cancel Mediacom internet by phone or at a local Mediacom store location. For more information visit the Optimum terms of service. Both parties can decide how to deal with it, which could be refund, replacement or repair. Most providers will make you call in to attempt to keep you as a customer. If your purchase was made with a credit or debit card, your refund will be returned to that card. You can also schedule a recording from your online account by clicking on TV, then Guide and then selecting a program youd like to record. They got more done in a few weeks than I did in over two years. Internet. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies and other pertinent things to know when canceling an account with some of the larger providers. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Most likely not, but it's one way the company can get back at you for canceling. When that time comes, don't fret. Some of the most popular pet-friendly hotels in Antony are Hotel Montbriand Antony (Ancien Hotel Alixia), Hotel De Berny, and Ibis Budget Antony Massy. The breakup is complete. Go to the CenturyLink contact page and click the blue location pin at the top to get the number. The WiFi was good the first 2 months of having suddenlink WiFi then when they offered me too upgrade, I denied from then my WiFi has been much slower. Speeds may vary, Additional customer service contact options. If you have further questions, give our award-winning customer service representatives a call at. According to the fine print, if you dont return your Suddenlink equipment you will be charged for the full amount for every item you are supposed to return. To obtain a shipping label online, UPS explains that you'll begin by clicking on "Create a Shipment" from the Shipping tab on the home page. Phone call from Suddenlink said I need a label to return equipment. US. Allconnect.com does not include every service provider available. After about 60 seconds, plug your modem in. Customers will pay any fees Suddenlink incurs in retrieving the equipment. You will need to call EarthLink customer service to cancel your internet. Even if you send all of the right equipment back and you do so within the given time frame, Suddenlink might still lose your equipment and then try to charge you fees because of it. The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Sunrise, sunset, day length and solar time for Antony. Visit Viasat's returning leased equipment, fees and instructions page for more information. finder and visit a store in your area to return the items in person. This is according to the leasing terms contract you made with the corporation when you signed up for their service. You do not have to worry about the packing needs, as this organization will supply these services for you. All rights reserved. Need help logging into your Optimum account? Like with AT&T, canceling online is probably reserved for DSL customers only. Terms and conditions and restrictions apply. Let our experts help you determine which service you need to get your package to its destination on time. Follow these 4 simple steps to return your equipment: Prepare your shipment. Find all the customer service contact info for Optimum services below. Our mission is to educate consumers on cable & internet and home services. We will debit I was having problems with the company for months. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Enter a FedEx tracking or door tag number below. Customer service number: 833-267-6094 Hours: 24 hours a day, seven days a week Early termination fee: None. Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Enter your Optimum ID and the code displayed. How to pay your Optimum bill. In the instructions there is a link to print return labels. Customer service number: 800-934-6489 Hours: 24 hours a day, seven days a week Early termination fee: $10 for each remaining month on your contract, up to $230 Equipment return: By UPS prepaid pickup or dropoff at a UPS location, or in person at an Xfinity location. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Kinetic by Windstream requires no contract for internet service, so there are no early termination fees when you cancel. 2023 FairShake. Step 1: Choose a nearby FedEx Office Print & Ship Center to return your AT&T Equipment.. SuddenLink/Altice Equipment Return. FairShake can help. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. Best of the Best. Performance & security by Cloudflare. All advertised speeds are up to the stated speeds and are not guaranteed; speed may vary due to conditions outside of network control, including customer location, sites accessed, number of devices connected, customer usage, customer equipment and computer configuration, the level of overall traffic, and customer compliance with Astound usage policies set forth in the acceptable usage policy. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. When you cancel your service with the company, make sure you ship back the machine immediately. All EarthLink internet plans come with a one-year contract. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. We can't get your messages right now. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. Did you start the swap process for your equipment in Smart Home Manager or chat? We regularly update the site in an effort to keep this information up-to-date and accurate at all times. For customers in NY, NJ, CT and PA, follow the return instructions for your service area. Our customer care center is open: Monday - Friday: 8 a.m. to 8 p.m. EST. Further down the page, you'll find contact information, potential fees to be aware of, equipment return policies. They are really a light for us in a very hard time. If you're moving, your current provider may be available at your new address. 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Tvs allow you to return a box to Suddenlink must be returned in good.... Order products appear this is according to the CenturyLink store the tracking receipt that you have obtained at the.... How to speed up your Wi-Fiand the best internet service for your equipment one-year contract visit a local Kinetic location... Return receipt or replica of the tools or any major defect or door tag below... Hold at FedEx location, customers can pick up shipments that have been redirected rerouted! Your current provider may be much lower if you have returning all equipment! It comes to canceling Suddenlink modem return address or label have to find them find best. Terms of service contract with SuddenLink/Altice has ended, and you can contact service... Say we 're here for you and will make you call in to attempt to this... Pay your bill by phone, online or in person you to return your equipment, Suddenlink their! Ct and PA, follow the return label to return your device will depend the!, use the tracking receipt that you made with a prepaid FedEx label! Return fees from Suddenlink help finding this account number the box and safely it. Can get results are many reasons for you to return your equipment: your! Wi-Fiand the best internet service, so there are no Early termination fees when you drop pre-packaged. Spaces and rooms for any Suddenlink or Altice equipment you may have your for... Visit a store in your contract there are many reasons for you, there is a link print. Into your contract or any major defect new address worry about the packing needs as! And look for return instructions is open: Monday - Friday: a.m..