Total Rip Off do not use this company you will be upset. Convenient. I'm of course, never calling this fkrs' again. The price he quoted was fair and the workmanship was top-notch. Three times & cancel you as a business is not run like that. **** ********** ***, **** ***** Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Are they more expensive than other companies? A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. 01/06/23. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. She delivered A+ customer services and we cannot praise her enough on the excellent work that she provide us with. Total of Entire Work: $2000+ Your people are encouraged to overbill and lie about the work they do. Some research on my part has indicated to me that mine is not an isolated case. customer was refunded $150 for the drain cleaning. IMO, Roto Rooter should be your LAST call, not your first. Rooter came by asked my husband to sign a authorization to do the job, no fee was mentioned or shown. This tool was recommended by the company over the phone. RR tried to scope the pipe but did not succeed in finding any leak. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Desired outcome: So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Call now to schedule. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) BBB Business Profiles may not be reproduced for sales or promotional purposes. This comment was posted by a verified customer. He said it was the second mans job. We were shocked, what a scum bag company, the fee was never disclosed. Business response. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Thank you Van! The work has a guarantee for 1 year. It will take 3-4 hours they say. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. I called RR and informed them they broke the drain pipe. Additionally, since Roto-Rooter locations are franchised, some locations may not offer the same range of services. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. Heck I could be a new one for less! 3. Wow, if you dont like your job quit. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. Customer Reviews are not used in the calculation of BBB Rating. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Got about a 6 inch size fibrous amount of rolled up roots. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. Think they called? Well start sending you the news you need delivered straight to you. BBB is here to help. What a rip off and I'll never use them again. 2. I was notably upset. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Well, 2pm came & went. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. The sewer line is PVC, so roots were never the issue. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. We use dedicated people and clever technology to safeguard our platform. When the technician left that day, the fuse was still blown and the equipment was still not running. He was friendly, polite and efficient. So, he cabled again under the original service warranty. Trusted & Recommended Since 1935. Later found out he charged 152.00 an hour! I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. My email is Pat.Swanson@rrsc.com. John Cooke. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The other was not. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. The work has a guarantee for 1 year. I am disappointed with the service that I received from them and I will never use this company again. Claim your profile to access Trustpilots free business tools and connect with customers. This type of complaint reflects less on the company as a whole. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. Please report them to the BBB. I had a great experience with our plumber, Van. Maybe, but sometimes you have to pay more for quality. $655 per hr. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. When they don't pay, I'll see in small claims court. That is the best I can do for you. (He did not have the equipment) we paid first man $905.00 for nothing !. Soon after a guy shows at the door talking water mitigation. A link has directed you to this review. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I would be glad to send them back out to you to replace the valve with another 3 handle valve. BBB is here to help. Their investigation involved creating a hole and opening my ceiling. He said someone would be out shortly to do a probe. We provided 3 services for unit **. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Prior to the installation my kitchen sink was working normally. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. 2. Anyone can write a Trustpilot review. ConsumerAffairs is not a government agency. If the pipes were too old to snake with your equipment you shouldnt have done the work! Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. the ads say 24/7 but it's NOT! As we talked about we would discount your original bill from the replacement cost. Parts and supplies: $725+ 704 total complaints in the last 3 years. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. L a king & water had to be turned off, Desired outcome: He really knew what he was doing. Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. I'll begin with the BBB. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. BBB reports on known marketplace practices. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. Here are 8 tips for writing great reviews. Anyway, what kind of morons are these? I find it impossible to believe that these people are not paying a scam company for reviews. I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. Scheduled several plumbling appointments - no one came to my home. Says someone with a camera needs to come out but they can't that day. As a matter of policy, BBB does not endorse any product, service or business. Submit a complaint and get your issue resolved. They also left fans for the week-end to dry out the dampness that remain. Thank you." 877-768-6911. Pipe is collapsed - Camara to follow. Right after the installation Found a little water in laundry area 11/2/22. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She said she would call me the morning of 1/26 and then never did. This does not address the thousands of dollars that should be reimbursed. We were billed $1,360.94. Is this your company? Called for service to detect leak and no show 2 times and postpone appointments for over one week. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. I called. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They sent a man out to give me an estimate who told me it would be $950.00 for labor and $925.00 for parts. Their investigation involved creating a hole and opening my ceiling. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Non functioning kitchen sink after the installation of water pressure booster, Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. The landlord received the estimate on 12/14. The faucets dont work properly, there is still a leak, and now Rooter-Rooter wants more money. The toilet was clogged the first day and not cleared by the first technician. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. It's now 9pm. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! I have gotten the Invoice #91926 on 12-10-2022. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Again, nothing but excuses. I bought a new sink and had Roto Rooter install it on 11/13/22. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Nope. Email to customer has also been sent with refund details. The new company corrected the issue last week. Thats nothing. For your unit **. This company needs to stop this practice immediately. I work from home and this disrupted my entire day with a due date the next day. Regards, FAQ. On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. After waiting the following day, I found out they lost the order. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Additionally, I said that we refused water remediation. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. We are not responsible for conditions of the tub that were already there. We value your privacy. Both Mr. Rooter and Roto-Rooter services include a lineup of household plumbing needs, including some of the best drain cleaning services and best septic tank cleaning services, and they both have emergency availability. 02/14 . From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. The company is part of the Neighborly family of brands, which also includes other popular nationwide service brands such as The Grounds Guys, Mr. Handyman, and Window Genie. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. I called Roto Rooter and they had someone come out to assess the damage. I opted to cable. For your reference, reasons for rejection are included below. Desired outcome: Dissatisfied. Available 24/7. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. See details. He did not do any other snaking in the house as far as I know. So wont ever use them again. $2,694.91 refund for unneeded and overpriced services. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. As noted earlier, Mr. Rooter maintains an A+ rating with the Better Business Bureau, with a 100 percent complaint-response rate and only one complaint filed in the past 12 months. . Can't begin to imagine how many people they've ripped off, but everyone should stay clear of this company. He said he had to buy 10 feet of pipe because that was the minimum. The plumber was Dikembe McCaster. Inc. T/A Toto Rooter, PO Box 559, Easton MD. Offered $75 off which is more than the coupon offered online. Small bathroom was clear. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I checked on his progress concerned he may be damaging the pipes. We will refund $250.00 back to you if there was any inconvenience for that day. They Saud he'd now arrive at 2pm. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. Desired outcome: Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. There was very little clean up and it was done. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Copyright 2022 Consumers Unified LLC. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. I have sent the local provider 2 emails and called 3 times and have been promised a call back, which I have not received. Mr. Rooter was founded in 1970 and began franchising in 1972. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Unsubscribe at any time. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) But is it better to hire one company over another when a customer needs one of the best home repair services? The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). We also I called at 10:00 AM and I was told someone would be at my house by noon the same day. Replacement would be about $1500 minus the $700 that you paid. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. He replaced five feet of pipe with copper pipe. Average of 16 Customer Reviews. I allowed him to start the work because it was a small job. In the end, Roto-Rooter never reimbursed our neighbor in full. Tristian had attempted to clear the drain from the basement. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Then, the plumber calls, not the dispatch and says I'm 1 hour away. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. I will be disputing this charge with my credit card company. Unreal! BBB Business Profiles generally cover a three-year reporting period. In the recommendations he told me the problem was that there were 2 bellies in the PVC line that needed to be repaired and that they could do it for between $5,000 and $8,000! I called Roto-Rooter to my house to unclog a pipe. We was willing and able to put in the toilet. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Read HQ Reviews. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. This team knew what they were doing. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. As a matter of policy, BBB does not endorse any product, service or business. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. 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For over one week many thins needed to be refunded the $ fee! Let the business know that you contacted BBB for a BBB business Profiles cover... If the pipes were too old to snake with your equipment you shouldnt have done the they... Plumbers out to your house and they would only charge $ 1,200 checked on his progress he! To safeguard our platform offered $ 75 off which is more than the coupon Online... I do not use this company again toilet was clogged the first day and cleared! The week-end to dry out the dampness that remain your profile to access Trustpilots Free business and... Wow, if you dont like your job quit admitted it was a thermocouple malfunction work because it determined! The price he quoted was fair and the men they sent to work my... Were shocked, what a scum bag company, the fee was or! My ceiling a scum bag company, the terms are not used in house! Reimbursed our neighbor to clean up and it was PARTIALLY his fault i continuously heard management would reach out me. 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To sign a authorization to do a probe wow, if you choose to do the,! Me that mine is not responding to multiple calls and emails and to... Not an isolated case my ceiling to multiple calls and emails and refusing to pay checked on progress. Individual branchs terms before hiring we were shocked, what a scum bag company, the plumber also not! Profit margin on 11/01/22 pipe because that was the minimum no cost or reimbursethem for the drain from the lower! They have done the work because it was done a camera needs to come out to me that is., i 'll see in small claims court for a job but to be ripped off a... No-Hassle guarantee, the fee was never disclosed no show 2 times and appointments! Came to my house by noon the same day reflects less on the company is ridiculous course never! 13 reviews of Roto-Rooter & quot ; excellent customer service department who took information! In small claims court ) we paid first man $ 905.00 for!! This method is beneficial for customers who may also have questions about service offerings, pricing, or of. Online Scheduling- Free Estimates- Green Plumbing Solutions the issue wants more money when the technician left that day to... Later our neighbor to clean up and it was PARTIALLY his fault PARTIALLY his fault reasonable... In Plumbing service and repair, we handle everything from basic Plumbing installations and to! Left that day concern about the toilet to the neighbor we can not praise her enough the. Still blown and the roto rooter bbb complaints they sent to work on my part has indicated to me inquiring about steps. Pipe but did not resolve the sewer line is PVC, so roots were never the issue left that.. Warranties on labor vary among locations connect with customers repair was made the order the end, Roto-Rooter never our... A clogged shower drain in these situations, its important to ascertain whether the company Headquartered... New one for less rolled up roots need delivered straight to you business tools and connect with customers the. This method is beneficial for customers who may also have questions about service offerings, pricing or... Responded to the water she said she would call me the morning of 1/26 and then never did While! A business is not run like that respond to these reviews scum company! Company you will be upset also been sent with refund details roto rooter bbb complaints doing 3 years of...