If possible, find out before you call whether you are still in a contract. But as aVirgin Mediacustomer, you have 30 days to either cancel your contract or switch. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer after a price increase. I pay 25 per month for 200mb broadband only. It helps to have a plan. You will then know the exact date when it started and when it will be finished. If you can, dont accept the first offer. It also sets a clear dividing line between what theyre offering and what youve got you see a gap and want to bridge it. Make sure you compare all the details we laid out here: Broadband Speed, Channels, Phone, Price, Contract and Set-up fee. 1.1 Research available deals from both Sky and Virgin Media to negotiate. Tell the team that you're considering leaving, and they may be able to offer a better deal. The forms must have gone through as I suddenly got a call from Virgin retention offering to better my BT deal by 5 a month (25), and I . All of their cable TV packages come with a box set called Virgin TV 360. Virgin Media's price rises are usually put in place to combat its own increasing prices as a business. It depends on what you are looking for. Jesus (c. 4 BC - AD 30 or 33), also referred to as Jesus Christ or Jesus of Nazareth (among other names and titles), was a first-century Jewish preacher and religious leader; he is the central figure of Christianity, the world's largest religion.Most Christians believe he is the incarnation of God the Son and the awaited Messiah (the Christ) prophesied in the Hebrew Bible. In order to negotiate effectively, you need to know what a good deal looks like. In the case of Sky and Virgin Media theyre going to do all the work for us they try so so hard to bring in new customers but dont reward loyalty quite so well.. Call 0345 454 1111 and follow the menu to speak to the Retention team. by entering your postcode on Virgin Medias website. So it should reassure you to know that it also means you can re-contract or switch to a new deal any time to avoid the price hike. Save my name, email, and website in this browser for the next time I comment. Virgin Media has issued a statement on its new price rise plans for 2024: We know that price rises are never welcome, particularly right now, but like many other businesses we are experiencing significantly increased costs while investing to keep pace with growing demand, as broadband usagerose more than 10% last year andspeeds increased by 40%. View our online Press Pack. If you are happy with your Virgin Media package and are just looking to get a discount, you can try to haggle for that. Virgin Media price increase 2023: what can customers do. However 67,00 a month is a very expensive joke (for 200mb) and its . To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Also make sure you're not paying for Netflix twice via Sky and directly. I was absolutely determined to cancel properly but I have to admit I was tempted. If you don't fall into one of the above categories, you are one of the millions of Virgin Media customers that will have to pay the 13.8%, which Virgin has said is the 'average' amount, extra from April 2023. Its always also very useful to know if people have had success with other techniques so please let us know. You know that you are paying more than new customers and youd like to be rewarded for being a loyal customer, You want to get a fairer price for your services, If you arent already, ask to speak to the, Sharing an absolute maximum budget per month and the minimum services you require, Having information from other websites to use as leverage, as Virgin Media wont want you to switch to another provider. Next, I'd recommend looking at Virgin Media TV deals. We recommend starting with the Big Bundle and then making it your own by adding your choice of . *O2 sim: Each year your O2 mobile Airtime Plan will be increased by the Retail Price Index (RPI) rate of inflation announced in February plus 3.9%. With Virgin Media, you are guaranteed speed and stability no matter which fibre broadband package you pick. Turn down the offer saying you have been offered a good deal with BT or Sky, dont tell them how much etc. With this box set, you can transform your TV into a smart TV. If you call just once, you will probably hear: I am sorry, but there is nothing we can do for you at the moment. This means that from 2024, you won't be given a window to cancel your contract without cost after a price rise. Find out more by reading our Cookie Policy. Hello everyone! Its simpler than you think! Changing prices is never an easy decision, which is why, unlike other providers, this is our first cable price change in 18 months. It will be helpful for comparison, or in further conversations with Virgin Media, One approach is to call back later. so now Im stuck in an 18 month contract. Theyll usually ask you to go over the reason again why youre leaving, and acknowledge it. A comparison site, such as BroadbandChoices or Uswitch, will help you find the best deal for free. As a result, you could be on an ultrafast broadband speed thats more than enough for your needs. Date of experience: 23 February 2023. Choose the Movies bundle and every Sky Cinema channel in HD is available or look at the Drama plan for One, Fox, W, Alibi and more. I was offered their highest speed for 23 so I accepted. The telecoms giant is hiking bills by an . However, if your contract is ending soon, you will receive a notification from Virgin reminding you of your end date and details of new plans you could switch to for a cheaper price. This is a big disadvantage which makes Virgin Media expensive in the long run. All plans offer unlimited broadband with speeds between 250Mbps and 1,000Mbps. Opening hours are Mon-Fri 7am-11pm / Sat-Sun 8am-8pm. This deal is perfect if you are in the market for a new phone and a new pair of wireless earbuds. You just need to call them on 0345 454 1111. To cover the site's running costs, Latest Deals uses affiliate links. They already alert you about four important things you need to know before leaving them: Keeping these four things in mind will make your cancellation process much easier. You can cancel and switch to another provider with very little fuss. You can read our full cookie policy. Often the best deals will require you to recommit to a new contract (e.g. About a week after youve cancelled, you may start getting calls on your registered number try and pick these up if possible. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. loads of free ways to watch movies and TV shows. 1.3 Haggling with Sky and Virgin Media Cancellation team / Customer Retention. At Virgin Media, you can only get home phone packages in a bundle. We have an article with 20 ways to boost your internet speed, there you can find how to correctly set-up your router for the strongest Wifi signal you can get. 18 reviews. The broadband customers we surveyed saved an average of 43 a year by haggling - a discount of 7%. If youve had some success using this guide and managed to get a good deal with Sky or Virgin Media Id love to hear about it in the comments! Is it worth getting a home phone deal with Virgin Media? View check images online. Virgin Media can be more expensive when compared to other providers, but you are getting the best fibre broadband in the UK. If youd like to keep on negotiating, helpful angles include: -, "I've worked out my budget, and my absolute max is [insert price here]/mth. Another customer said: "Had a letter from Virgin Media this week. Know what services you are willing to drop in order to save money. The best way to know if you are going to save on Virgin Media is to actually compare what you are getting with them and what you can get from other providers. You can also go paperless or refer a friend to get a discount of 50 on your next bill. Does Virgin Media offer mobile broadband? This doesnt include broadband. Learn how to find a cheaper or faster tariff (or both!) virgin media is possibly the most unreliable wifi service ever the connection can be good but it last for maximum of 10 minutes before telling me to naff off and then stopping it is ridiculous for the price i can't even download my game it feels like 1994. 1.2 Understand how Sky and Virgin Media will convince you not to cancel. Reaffirm youre sorry, but you just want to go. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. Before I knew it, they had cancelled my package. Then you can ask Virgin Media exactly what you want and show other providers who are already giving this same type of deal. Virgin Media's end of contract price hike. Virgin Media uses coaxial cables that are more reliable than copper cables. Scan the QR code below to start tracking your energy usage, 2000-2023 Uswitch Limited. Youve got the means to say something like this: Ive been a loyal Sky/Virgin Media customer for 5 years! We have gathered some tips to haggle with Virgin Media to help you save more money: Most of the time we are paying more than we can realistically consume. The comparison site will then generate a series of offers based on the details you have provided. They have shared their success stories on the Extreme Couponing and Bargains Facebook group. Your email address will not be published. Yes, there is a 35 setup fee across all Virgin Media services. Frequently asked questions, helpful hints or want to ask us something? Here's how to haggle for the best deal. If you need time to think about it, arrange a convenient time for Virgin Media to call you back, Ask the call agent to email you all the information youve discussed. You might be charged an exit fee for leaving before the expiration of your contract. The package also comes with a broadband speed of 516Mbps, a phone line and unlimited SIM. Stop payments on checks. It will work out! The best time to ask for a better deal is when your contract is about to expire or has already expired. You can use phrases like: You can even rehearse before making a phone call to make sure you get the right tone. Sky does have a slightly quicker upload speed, but there's not too much in it. Theyll usually be piecemeal for each bit of the service for instance you might get half price off Sky Sports, 10 off your core monthly bill, 5 off the phone etc.. If youre not sure, keep a diary of what you watch over the course of a week. One customer saved himself a whopping 23 a month - or 276 a year. Haggling allows you to negotiate a lower price, but . He said that providers have to tell you the best deals available for renewals, but this doesn't include the promotional deals offered elsewhere to new customers. The same commenter explained: "Phoned Sky to see if they could do us a deal. You can check this on the Financial Services Register by visiting the FCA website. Virgin Media fibre broadband package options, Gig1 Fibre with Virgin Media: the fastest internet available for domestic use at Your email address will not be published. Our #1 concern is helping you save money. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! Check them out below: Virgin Media is expanding their offer of Gig1 Fibre, the fastest internet available for domestic use at the moment in the UK. The good news is, unlike other providers, Virgin Media allows . Virgin Media M250 with Volt includes an O2 mobile SIM with 10GB of monthly data. . A new set of e-waste rules, were further notified in 2022, which will come into force from 1 st April, 2023. This means that their customers cant cancel their contract after their bills rise without incurring an exit fee. As have most other providers. When my first bill came in it was 32 so I called them to see why and they said that was the deal I requested. Broadband packages at Virgin Media start at a speed of 108Mbps, which can be more than you need. Virgin Media is contacting broadband customers with big price rises, but is backing down when the public vote with their feet. Find out which providers increase their prices each year. Only with Virgin Media, you have more chances to have access to more broadband speeds. He decided to call Virgin after receiving a letter saying his monthly bill would increase by . So once you receive your notification, youll have toswitch broadband providersbefore that date. The biggest Virgin Media competitors are BT and Sky. To reduce your Virgin Media bill as an existing customer, you will need to either cancel some of the services you are consuming now or try to haggle for a discount on your package. It's possible you'll be eligible for a free upgrade, depending on what offers/promotions we have running at the time - get in touch, and we talk you through your options. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); How to haggle and negotiate with Sky and Virgin Media, Research available deals from both Sky and Virgin Media to negotiate. Winner: Virgin Mobile deals are cheaper, although they lack the flexibility of EE's 1-month plans. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMeshand HomeShield (Archer AX73) No Results. The price increase youre likely to experience if you stay out of contract with Virgin Media is extremely high. Virgin Media is the only broadband provider that has its own fibre broadband network. Check out Virgin Media TV deals. How Virgin Media's 13.8% price increase average could affect you. This can lead to confusion and misinformed customers. Virgin Media has often upgraded customers broadband speeds for free, timed with price rises. But they still managed to save money by switching instead, something which can save billpayers hundreds of pounds a year too. Bundle in digital TV with hundreds of channels as . Continue with Recommended Cookies. Cancelling Virgin Media is pretty easy. With the Consumer Price Index (CPI) at 10.5% double what it was last year and 13 times higher than the rate two years ago Virgin Media has increased its prices roughly in-line with this. Uswitch Limited is registered in England and Wales (Company No. extras. To inquire about a licence to reproduce material, visit our Syndication site. Firstly, any annual price increase you receive during your contract term will be added to a new monthly price that you'll have to start paying once your contract ends. Written by Max Beckett, Content Editor - Broadband. See what internet speeds are available and compare prices for any postcode in the UK. This is a record-breaking increase for the provider, and is tied to the high rates of inflation the UK is experiencing at the moment. Virgin Media provides some of the fastest broadband speeds available in the UK. Theres sometimes a trade off (extending your contract for a period) and sometimes not. Im paying 75 a month but Ive just seen a deal with Sky/Virgin Media for the same offering at 45 a month. Prices of Virgin Media services may rise during contract. The more issues you have had with Virgin Media, the more power you have in your hands to get what you want. At the time of writing, you cant get Amazon Prime Video on Virgin Media. In fact, wed recommend you didnt! Haggling with your current broadband provider has a 75% success rate according to Martin Lewis of Money Saving Expert. That's a huge increase in your monthly outgoings once your contract ends. The TV and broadband provider has now started contacting customers to tell them how much their bills will go up by. 1. month contract. To check if you can get a voucher, you can use Latest Deals. The switching process has got much easier in the last few years. Then haggle. If you have a month to month based deal, you dont need to worry about this. 2. And then held out some more. The biggest Virgin Media competitors are BT and Sky. Virgin Media offers free public wifi to all their customers. (opens in new window) All pay monthly customers (on phone and SIM only contracts) benefit from Virgin's data rollover benefit. Learn 16 hacks on Amazon Prime Video. Are you looking to save on Virgin Media? You will need to be committed for at least a year and a half. Winner: Virgin Media. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Bigger bundle If you're happy to part with more than 50 a month for your broadband and TV, Virgin's Bigger bundle combines fibre optic broadband with more than 230 TV channels. Read our expert reviews of all of the UK's biggest broadband providers. If you love some Game of Thrones for example, theyll probably note this is on Sky Atlantic and you wont be able to get it on Virgin Media. And the price of its M500 package increased by 63% from 38 per month to 62 per month. Virgin's biggest and best broadband and TV . It's a second chance to use unused data How it works. Virgin Media customers could make use of a money-saving hack which could save them more than 300 on their gigabit broadband for the next two years - as well as securing nine months free . Manage Settings Thank you for reading and I hope this guide was useful! Ive had a look and we could do x for the services you have now. This is because it operates on its own network, so unless you can also get full fibre broadband where you live, it might be the fastest you can currently get. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Sky and Virgin Media can er, cancel the cancellation process pretty quickly and be only too happy to keep you as a customer just call their usual customer service line and tell them youve had a change of heart. I was a bit gutted, but had found a backup offer on BT. If youre happy to do this, it can unlock better discounts. I got a better deal by telling them I got a better offer from Vodafone (which I did), then I was put through to the loyalty department. You will have four packages as well to choose from. These out of contract price increases can sometimes reach up to 45% on top of the annual price hike rates you would have accumulated too. Nope.". However, BT, Sky and others do allow existing customers to re-contract on new customer prices, Virgin is one of the few ISPs that still doesn't. Indeed this is the case, it is generally assumed (although there is evidence for it), that VM make a loss on the 'new customer' prices, but expect to make it up on the grounds that the vast . Switching is easier and simpler than you think. You will need to access Virgin Medias website and login to your account to downgrade your plan. VM will put you through to retentions, who's job it is to try and offer a better deal. "And Brucey bonus the brother in law is with Sky, so a 75 prepaid MasterCard for each of us too! But if you pay a high monthly price for your service, your monthly cost could increase by as much as 10, or 120 per year. So its worth it. Another thing it's best to record the conversation with VM, it helps if there are any disputes at a later date. I've done this before and got a better deal than they offer as . 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For comparison, or in further conversations with Virgin Media 's 13.8 % price youre. Providers who are already giving this same type of deal of EE #... Writing, you wo n't be given a window to cancel a gap and want bridge! And best broadband and TV helpful hints or want to ask for a minimum of 18 months to! Date when it will be helpful for comparison, or in further conversations with Media.